These Terms of Service ("Terms") govern your access to and use of the Ahavaplan platform, including our websites, applications, integrations, communication tools, AI features, and related services (collectively, the "Services").
By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Services.
1. About Ahavaplan
Ahavaplan is a business and event management platform designed for event planners, event companies, corporate event teams, and related professionals. The platform is operated by:
- Ahavaplan Limited, a company registered in Nigeria (RC No. 7080935); and
- Ahavaplan Inc., a Delaware corporation headquartered in Dallas, Texas, United States.
Together, these entities operate the Ahavaplan platform across Nigeria, other African markets, and internationally. Ahavaplan provides tools and services including:
- Event management
- CRM and client intake
- Timeline and checklist management
- Budget tracking
- Payment milestone tracking
- AI-assisted planning tools (AhavaAssist)
- Client portals
- WhatsApp and email communication tools
- Reporting and analytics
- File and document storage
2. Eligibility
You must be at least 18 years old and legally capable of entering into binding agreements to use the Services. By using the Services, you represent and warrant that:
- The information you provide is accurate and complete
- You have authority to create an account on behalf of your business where applicable
- Your use of the Services complies with all applicable laws and regulations, including those of the Federal Republic of Nigeria
Users who are residents of Nigeria confirm that they meet the minimum age requirements under Nigerian law and that their use of the Services is lawful under applicable Nigerian legislation.
3. User Accounts
To access certain features, users must create an account. Users are responsible for maintaining the confidentiality of login credentials, all activity occurring under their account, and ensuring account information remains accurate and updated.
Business and enterprise accounts are responsible for managing team member access and permissions within their organizational workspace. Ahavaplan may permit account owners or administrators to add or remove team members, reassign event ownership, manage access permissions, and control workspace settings.
We reserve the right to suspend, restrict, or terminate accounts that violate these Terms, engage in fraudulent or abusive behavior, compromise platform security, or infringe on the rights of others.
4. Subscriptions & Billing
Certain features of the Services require a paid subscription. Current subscription plans include CORE, PRO, and ENTERPRISE. Pricing, plan limits, and features may change from time to time. We will provide reasonable notice of material pricing changes where possible.
4.1 Free Trial
Ahavaplan may offer free trial access to eligible users. Trial access is limited to one planner account and up to three active events unless otherwise stated. Trial access expires automatically after the trial period with no obligation to subscribe. We reserve the right to modify or discontinue trial offerings at any time.
4.2 Billing & Payments
Subscription billing may be processed through third-party payment providers including Stripe and Paystack. By subscribing, you authorize Ahavaplan and its payment providers to charge applicable subscription fees on a recurring basis in accordance with your selected plan. Failure to complete payment may result in restricted access, suspension, or termination of Services. All fees are non-refundable except where required by applicable law, including mandatory consumer protection laws in Nigeria or other applicable jurisdictions.
4.3 Subscription Renewal & Cancellation
Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. Users may cancel their subscription at any time through their account settings or by contacting support@ahavaplan.com. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until the end of the period for which you have already paid.
5. Event & Client Data
Users may upload, manage, or process information relating to events, clients, guests, budgets, documents, communications, and uploaded files. Users are solely responsible for:
- The accuracy of uploaded information
- Obtaining necessary permissions and consents from clients and third parties
- Compliance with applicable privacy and data protection laws, including the Nigeria Data Protection Regulation (NDPR) and Nigeria Data Protection Act (NDPA)
- Maintaining independent backups of important data
Ahavaplan acts as a platform and data processor. We do not assume ownership of user-generated content and process personal information in accordance with our Privacy Policy and applicable data protection laws.
6. AI Features (AhavaAssist)
Ahavaplan may provide AI-assisted functionality through AhavaAssist, including checklist generation, timeline generation, budget recommendations, event summaries, and template generation. Important limitations:
- AI-generated content is automatically produced and may contain inaccuracies, incomplete information, or unsuitable recommendations
- AI-generated outputs are provided for informational and productivity purposes only and do not constitute legal, financial, operational, or professional advice
- Users are solely responsible for reviewing, validating, and approving all AI-generated outputs before relying on or implementing them
- Ahavaplan does not guarantee the accuracy, suitability, or completeness of AI-generated content
Certain AI features may be processed through third-party providers including OpenAI or Anthropic. Ahavaplan does not use private customer event data to train public AI models.
7. Communication Features
Users may connect third-party communication services including WhatsApp Business and email providers. The platform may send event reminders, payment reminders, task updates, client notifications, and portal access links.
WhatsApp integration on Ahavaplan is notification-only. The platform sends outbound messages; two-way WhatsApp conversations are not conducted within the platform. Replies from recipients may occur outside Ahavaplan through the planner's own WhatsApp account, and Ahavaplan is not responsible for data or communications that occur outside the platform. Users are solely responsible for:
- Compliance with applicable communication, marketing, and messaging laws
- Obtaining appropriate recipient consent where required by law
- Ensuring messages comply with platform and regulatory policies, including those of WhatsApp and applicable Nigerian telecommunications regulations
Ahavaplan does not guarantee delivery, timing, or uninterrupted availability of communication features.
8. Acceptable Use
Users agree not to:
- Use the Services for unlawful purposes
- Upload malicious software or harmful code
- Transmit spam or abusive communications
- Harass, threaten, or harm others
- Upload infringing or unauthorized copyrighted content
- Attempt unauthorized access to systems or accounts
- Interfere with platform operations or security
- Reverse engineer or exploit the Services
- Upload illegal, fraudulent, or deceptive content
- Use the platform to distribute malware or phishing materials
- Impersonate another person, business, or entity
We reserve the right to investigate violations and take action including suspension or permanent termination of accounts without prior notice where necessary to protect the platform or its users.
9. Intellectual Property
All rights, title, and interest in the Services, including software, branding, content, designs, and technology, remain the exclusive property of Ahavaplan and its licensors. Users receive a limited, non-exclusive, revocable, non-transferable license to use the Services solely in accordance with these Terms.
Users may not copy, modify, redistribute, resell, reverse engineer, or commercially exploit any portion of the Services without prior written permission from Ahavaplan. Nothing in these Terms transfers any intellectual property rights to users beyond the limited license described above.
10. Files & Content
Users retain ownership of content they upload to the platform. By uploading content, users grant Ahavaplan a limited, non-exclusive license to store, process, display, and transmit such content solely for the purpose of operating and improving the Services.
Users represent and warrant that they have all necessary rights, licenses, and consents to upload and use such content on the platform, and that the content does not infringe the rights of any third party. Ahavaplan does not review or take responsibility for user-uploaded content. We reserve the right to remove content that violates these Terms or applicable law.
11. Payment Milestone Tracking (AhavaPay)
Ahavaplan's AhavaPay feature is a payment milestone tracking and management tool. It is designed to help planners record, track, and manage payment milestones with their clients. Important:
- AhavaPay does not process, hold, or transfer funds between parties
- AhavaPay is a tracking tool only — actual payments occur outside the platform through the planner's own payment arrangements
- Ahavaplan is not responsible for disputes relating to payments tracked but not processed through Ahavaplan
- Users are responsible for ensuring their own payment arrangements comply with applicable laws
12. Third-Party Services
The Services may integrate with or rely upon third-party providers including Stripe, Paystack, WhatsApp Business providers, OpenAI, Anthropic, and cloud infrastructure providers.
Ahavaplan is not responsible for third-party outages, external platform policy changes, third-party security incidents, or service interruptions outside our control. Use of third-party services may be subject to additional terms and policies set by those providers.
13. Service Availability
Ahavaplan strives to maintain reliable platform availability but does not guarantee uninterrupted or error-free operation. Temporary interruptions may occur due to maintenance, updates, third-party outages, infrastructure failures, security incidents, or circumstances outside our reasonable control.
Certain features may be modified, suspended, or discontinued at any time. Where practicable, we will provide reasonable advance notice of significant changes to core features.
14. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AHAVAPLAN DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND AVAILABILITY.
Nothing in this section limits any rights you may have under mandatory consumer protection laws applicable in your jurisdiction, including Nigerian consumer protection legislation.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AHAVAPLAN SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICES.
Ahavaplan is not responsible for disputes between planners, clients, vendors, venues, contractors, or other third parties facilitated through or connected to the platform.
In no event shall Ahavaplan's total aggregate liability to you exceed the amount actually paid by you to Ahavaplan during the twelve (12) months immediately preceding the event giving rise to the claim.
Nothing in this section limits Ahavaplan's liability for fraud, gross negligence, wilful misconduct, death or personal injury caused by our negligence, or any other liability that cannot be excluded under applicable law.
16. Indemnification
You agree to defend, indemnify, and hold harmless Ahavaplan, its affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:
- Your uploaded content
- Your use of the Services
- Your violation of these Terms
- Your violation of applicable law
- Your infringement of third-party rights
17. Termination
Users may stop using the Services and close their account at any time by contacting support@ahavaplan.com or through account settings.
Ahavaplan reserves the right to suspend or terminate access to the Services for violations of these Terms, security reasons, non-payment, or to comply with legal obligations. Upon termination:
- Access to Services may be revoked immediately
- We will handle your data in accordance with our Privacy Policy and applicable data retention obligations
- Outstanding payment obligations remain enforceable
- Certain backup or archived copies may temporarily remain in secure storage systems following account closure
We recommend users export any data they wish to retain before closing their account. Ahavaplan will not be liable for loss of data following account termination.
18. Privacy & Data Protection
Use of the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge and agree to our data collection, processing, and storage practices as described in the Privacy Policy.
Ahavaplan processes personal data in compliance with applicable data protection laws including the Nigeria Data Protection Regulation (NDPR) and Nigeria Data Protection Act (NDPA). Where you upload or manage personal data belonging to your clients, you are the data controller and Ahavaplan acts as your data processor.
19. International Use
Ahavaplan operates internationally, with services primarily designed for users in Nigeria and other African markets, and also available to users in the United States and other jurisdictions.
Users understand that information may be processed or stored in jurisdictions outside their country of residence. Where data is transferred internationally, Ahavaplan takes steps to ensure such transfers comply with applicable data protection laws, including the NDPR and NDPA. Users are responsible for ensuring their use of the Services complies with all laws applicable in their jurisdiction.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria with respect to users accessing the Services from Nigeria or other African markets.
For users accessing the Services from the United States, these Terms shall be governed by the laws of the State of Delaware, United States. Mandatory consumer protection, data protection, or other statutory rights applicable in a user's jurisdiction are not affected by this governing law clause.
21. Dispute Resolution
We encourage users to first attempt to resolve any disputes informally by contacting us at support@ahavaplan.com. We will make reasonable efforts to resolve concerns promptly and fairly.
For users in Nigeria, unresolved disputes may be referred to mediation or arbitration in Lagos, Nigeria, in accordance with applicable Nigerian law, before either party pursues formal legal proceedings.
For users in the United States, unresolved disputes may be subject to binding arbitration in Dallas, Texas, in accordance with applicable arbitration rules. Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction where necessary to prevent irreparable harm.
22. Changes to These Terms
We may update these Terms from time to time. Updated versions will be posted with a revised "Last Updated" date.
For material changes, we will make reasonable efforts to notify users via email or in-app notification at least 14 days before the changes take effect where practicable. Continued use of the Services after changes become effective constitutes acceptance of the revised Terms. If you do not agree to updated Terms, you should stop using the Services before the changes take effect.
23. General Provisions
These Terms, together with the Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and Ahavaplan regarding the Services.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Ahavaplan's failure to enforce any provision of these Terms does not constitute a waiver of that provision.
You may not assign your rights or obligations under these Terms without our prior written consent. Ahavaplan may assign its rights and obligations in connection with a merger, acquisition, or sale of assets.
24. Contact Us
For general inquiries or support:
Ahavaplan Limited — Nigeria · Email: support@ahavaplan.com · Website: ahavaplan.com
Ahavaplan Inc. — Dallas, Texas, United States · Email: support@ahavaplan.com · Website: ahavaplan.com